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First let us remind you that we do this as part of our maintenance package.
A good unit should have the capacity to cool 20 - 25 degrees F. Many things cause a system to stop cooling properly, but dirt is the most common problem. Other reasons include improper freon levels or the house doesn't have balanced airflow to the rooms. There are other reasons that could indicate a more severe problem with the unit. To be sure, have us come out and check the unit.